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Pay monthly

end of contract

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2: Seeker

why do i have to call youto cancel my contract when you send me a text to say my contract has ended?

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15 REPLIES 15
17: Community Champion

Hi @eastsomerset  probably because most people want to continue their contract until they either take out a new one or transfer to another network using a PAC, or would you rather Vodafone just cut you off ?

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17: Community Champion

@eastsomerset 

 

Was the text message from Vodafone to cancel your contract out of the blue ?

 

I'd suggest to certainly speak with customer services to ensure it's Vodafone that has contacted you via this method.

 

Vodafone will need you to pass Security Checks to ensure it's you who's ending the contract. i.e not moving your phone number to another network.

 

A person can now move to another network taking their number with them via text message 》 What-happens-when-I-leave and How-do-I-cancel-my-Pay-monthly-contract.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

YES I would want to be cut off. I only wanted to use it for a month thats why i had a monthly contract.

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2: Seeker

yes it was from vodafone at the end of my month. i was on a monthly contract. have been told by customer service i should have read the terms and conditions......

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17: Community Champion

What's happened may I ask  @eastsomerset  ?

 

A Pay Monthly Contract drops onto a 30 day rolling contract when the contractual term of 24 Months has ended.

 

It does not simply end.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

@eastsomerset 

 

It's not very clear.  A question I would like to ask : When you agreed the monthly contract did you take out a 30 day contract or a 12 month SIM only contract?

 

If it was a 30 day contract and not a 12 months contract where you are committed for 12 months, text STAC to 75075, if you are out of contract this will enable you to leave immediately the following working day without the need for 30 days notice.  Please remember there will be two further bills, and it is advisable to keep the direct debit in place until you have received the final 0.00 bill.  If you text INFO to 85075 you will be able to get information on your account and contract end date.

 

If you only wanted the contract for one month, you really should have kept to PAYG and purchased a 30 day Big Value Bundle.

 

Hope the above helps.

 

 

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2: Seeker

when i discussed it with the assistant i was told to go with a month contract

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17: Community Champion

@eastsomerset wrote:

when i discussed it with the assistant i was told to go with a month contract


The Vodafone agents can suggest options that best suite your possible needs but they can't make you.

 

I'd suggest to speak with customer services or the Vodafone Social Media Teams about this @eastsomerset 

 

We are fellow customers with understandably no account access thus cannot say what happened as this should all be in your account notes.

 

I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

@eastsomerset wrote:

when i discussed it with the assistant i was told to go with a month contract


Hi @eastsomerset 

 

Thank you for your reply.

 

Follow the information in my reply and text  STAC to 75075 to cancel the contract.  

 

If you have any further questions, live chat or Customer Services are there to help.  Alternatively, follow this link: Contact Us

 

 

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13: Advanced Member

A STAC doesn't cancel the contract until you give it to the new provider though, it won't just cancel it the next day.

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17: Community Champion

Thank you for adding my missing words @chistery and clarifying how a STAC code works.

 

 

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17: Community Champion

TBH, if you just wanted the connection for a month, PAYG would probably have been more appropriate.   Mobile phone companies are now being more proactive about end of contract notifications so that users can choose what they want to do - for example, if you have an inclusive device, you could upgrade it.   If you don't want to do that, you could save money by dropping back to SIM only.   That's why you received the notification.   Most people do want to continue and wouldn't appreciate being cut off because they failed to respond.

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2: Seeker

hi it was a sim only contract  was told i had come to the end of my contract  and would have to RENEW  there was no mention of a rolling contract

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17: Community Champion

Hi @eastsomerset 

 

If you refer to your Terms and Conditions, Paragraph B here you will see that the contract you had will be for a minimum term and not for a maximum or fixed term. 

 

Contracts are designed this way to prevent cut off, you can just imagine the number of complaints received if the service was suddenly and unexpectedly cut off with a total loss of service and the loss of a valuable number just because the contact reached the end of term. This will be the same for your broadband service, Sky television and home utilities such as your gas and electricity supply. The contracts may have been 12/18 months or longer but you won't lose service until you contact the provider and do something about it.

 

The way to go now is to cancel the contract by contacting Vodafone or request a text code to give to a new mobile provider, by going this way it will be quicker and avoids the 30 days notice.  Alternately, ask Vodafone to cancel the contract and transfer the number to PAYG but this will take 30 days to complete.

 

 

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17: Community Champion

If you spoke to someone on the phone or used Live Chat, there's probably still a record of what was said.   It should therefore be possible to check if you were misinformed - no network (afaik) offers a PAYM contract that has the be renewed, so it's difficult to see how this came up.  However, if that's what you were told, it seems likely that there is a case for mis-selling.

If you raise this as a complaint, ask for the records to be checked as soon as possible.

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