main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

exchange samsung s20 ultra

Highlighted
2: Seeker

Hi I took out a samsung galaxy s20 ultra on the 2nd of July, but I would like to exchange this for a different handset as I'm still within the 14 day cooling off period... my problem is I threw away the packaging that the phone was boxed in.. can someone please tell me if I'll still be able to exchage as this phone has so many problems? 

View more options
12 REPLIES 12
Highlighted
2: Seeker

I have  all the phone accessories including proof of purchase and warranty card.

View more options
Highlighted
17: Community Champion

As per orders/returns It does say "Please make sure the product you’re returning is in its original packaging, undamaged, and complete with all original accessories. Any free or discounted promotional products you received must also be included"

 

I can only suggest to visit your most local Vodafone Highstreet Store and present them with the phone and accessories that were included and see if they will accept the phone without the packaging @chris_B73 Or speak with customer services on 191 or Live Chat 

 

May I ask what problems your experiencing with the phone  ?

 

🌈Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
2: Seeker

Thanks for the reply.. well the phone heats up badly with light usage. The camera has auto focus issues. Gaming also isn't very good. A quick Google search and I can see lots of people having the same issues as me

View more options
Highlighted
2: Seeker

and yes I just threw the box out because I didn't anticipate having to return it. I really hope I'm allowed to exchange this for another handset

View more options
Highlighted
17: Community Champion

@chris_B73 wrote:

Thanks for the reply.. well the phone heats up badly with light usage. The camera has auto focus issues. Gaming also isn't very good. A quick Google search and I can see lots of people having the same issues as me


There has been lots of discussion that the Qualcomm SM8250 Snapdragon 865 chipset handles the phone better than the Exynos 990 chipset we get in regards to Battery Management. 

It's thought that the higher refresh rate in our version isn't handled as well and in gaming.

Yet I also see YouTube reviews and tech sites from users using the Exynos 990 chipsets that say the phone handles just as well.

My thoughts are that in the early stages of owning a phone the setting up , preferences settings and the phone indexing as it learns usage habits causes more heat than normal.

It's upto you of course but you could give it a few more days to settle. Also if a case is applied this can stop heat from diffusing from the phone as well.

Can you check your Playstore for any relevant updates and the phones software update section to see if there are any updates.

My last update included Camera Stability.

Screenshot_20200616-183842_Software update.jpg

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

@chris_B73 wrote:

and yes I just threw the box out because I didn't anticipate having to return it. I really hope I'm allowed to exchange this for another handset


Appreciate you've disposed of the packaging. 

I keep mine just in case issues happen and I need to swap it out or use the packaging to send the phone off in and later on if I sell the phone some people want the box.

It's going to be at the discretion of Vodafone if they'll accept the phone back without packaging.

Would you let us know how you get on with this and good luck @chris_B73 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
2: Seeker

Thanks I'll give it a few to see if the problems settle. And I'll also try the advice you've gave me thanks for the help. I'll keep you updated.

View more options
Highlighted
17: Community Champion

You're very welcome @chris_B73 

 

Hope all goes well.   :Smiling:

 

🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
8: Helper

Buy a Samsung S20 Ultra 5G EMPTY BOX RETAIL UK on eBay and use that to return the phone?

View more options
Highlighted
17: Community Champion

A good idea @WelshPaul  however an issue may occur when the Vodafone Returns Department check the box on receipt or the Vodafone Highstreet Store check the box in-house they'll see that the attached stickers on the box do not match the phone's own imei and serial number when they start the returns process.

 

🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
8: Helper

So remove the stickers! The odds that they accept the return increase this way. Bettert than just turning up at a store and handing them a phone and some used accessories. 

View more options
Highlighted
17: Community Champion

Fair enough @chris_B73 

 

Let's wish @chris_B73 all the best with this.

 

:Smiling:

 

🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options