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05-07-2020 06:08 PM
Hi I took out a samsung galaxy s20 ultra on the 2nd of July, but I would like to exchange this for a different handset as I'm still within the 14 day cooling off period... my problem is I threw away the packaging that the phone was boxed in.. can someone please tell me if I'll still be able to exchage as this phone has so many problems?
06-07-2020 05:13 AM
A good idea @WelshPaul however an issue may occur when the Vodafone Returns Department check the box on receipt or the Vodafone Highstreet Store check the box in-house they'll see that the attached stickers on the box do not match the phone's own imei and serial number when they start the returns process.
🌈 Stay Safe & Stay Alert. 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-07-2020 09:01 AM
So remove the stickers! The odds that they accept the return increase this way. Bettert than just turning up at a store and handing them a phone and some used accessories.
06-07-2020 10:15 AM
Fair enough @chris_B73
Let's wish @chris_B73 all the best with this.
🌈 Stay Safe & Stay Alert. 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.