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forgotten Login details

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2: Seeker

I have forgotten both username and password login details, please advice

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3 REPLIES 3
17: Community Champion

Hi @JPOE

 

The first thing to do is to clear cookies and try the forgotten user name and password links. If this does not work Customer Services or live chat will be able to give you a temporary user name and password for you to change when you are logged on. 

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2: Seeker

tried the online chat a few times but no-one seems to be on there

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17: Community Champion

Probably just busy and with a queue. 

Leave the window open and you will get a connection as soon as an advisor is available. 

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