iPhone 6 stock

[DANBOY102]

Hello, I am just wondering when do Vodafone get their stock of iPhone's in (preferably iPhone 6) as my iPhone got damaged in transit on its way back from repair and i got promised a replacement device on the 21st January to only take 1 week, however, its now been 3 weeks so i decided to call up the dedicated team and they told me it was out of stock, so I've been without  phone for roughly 3 weeks and would like to know when Vodafone get their stock of iPhone's in so i can re-order my replacement device.....

Regards 

@DANBOY102

[BandOfBrothers]

The quickest way to get this type of updates is to phone Vodafone.

Contact-us.

[DANBOY102]

Okay thankyou @BandOfBrothers, i have done many a times but no joy

[AnnS]

Hi @DANBOY102

Looking at the website, Vodafone don't stock the iphone 6, they have a 6S which should be in stock but not a 6  and I wouldn't be surprised is that is the cause of the delay but Vodafone should be able to locate an equivalent most probably refurbished phone for your use.

Under the circumstances and since your phone got damaged in transit on the way back from the repair centre, the best thing to do is to let the forum team investigate this on your behalf, give them time to get to the thread.

[BandOfBrothers]

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@DANBOY102 wrote:

Okay thankyou @BandOfBrothers, i have done many a times but no joy

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Ok @DANBOY102

They I assume will be awaiting for an appropriate iPhone model to become available.

Do you have a phone to use in the interim may I ask ?

The Vodafone Social Media Teams here only have access to the same systems as the agents you've spoken to already so probably will only have the same information for you.

I wish you all the best with this situation. 

[DANBOY102]

No @BandOfBrothers, i do not have a phone to use in the mean time - it's been 3 whole weeks!! Poor customer service - i've had no end of phone calls with them and no end of chat agents telling me i'll recieve emails about my device and i haven't, it'd beginning to become a bit of a joke..... im sick of it 

[DANBOY102]

Hello, my phone got damaged in transit and the King's Lynn Vodafone store are telling me that its chargeable..... is this right? I took the contract out on June 2018, so i called up customer service and they said they were going to send me out a replacement - its been 3 weeks and ive not heard anything due to the phone being out of stock.... What do i do now ? 

[BandOfBrothers]

Ok @DANBOY102

I asked because some people do have back up phones or have family members, friends or work colleagues that have one in a drawer to borrow.

Another option could be to check your most local Vodafone Highstreet Store to see if they have a courtesy loan phone to use in the interim.

It wouldn't however be an iPhone or higher end smartphone I wouldn't expect but at least you could then use your sim card and allowances.

I hope Vodafone get this resolved asap for you.

[AnnS]

Hi @DANBOY102

As mentioned the forum team will get to the thread and sort out this mess for you. You don't have any need to worry, the forum is the best Customer Service channel Vodafone have to offer.

You have only had the contract since June 2018 and now you are without your choice of phone due to the phone being damaged in transit on return from the repair centre.

[Tsathoggua]

@AnnS,

I don't want to be facetious,  but having already been without a phone for 3 weeks and with no resolution in sight I would say the OP has every reason to worry !

[AnnS]

@Tsathoggua

Quite agree. Hopefully now the forum team will get this sorted and  @DANBOY102 will get the promised replacement. 

[TJ · Accepted solution]

Hey @DANBOY102, thanks for getting in touch. I'm really sorry to hear about the problems you've had with your phone being damaged and apologise for any inconvenience this has caused. We don't supply the iPhone 6 any more - so I can access your account and take a further look into whats happened and whats been promised, I've sent you a private message with details on how to get in touch.

[AnnS]

@DANBOY102

When you reply to TJ's message and have sent the email, within minutes you will receive an automated reply looking similar to #123456.  You need to put the # number on the thread, this will make it easier for the team to locate your reply and get you a quicker response.

Fingers crossed for you, really do hope you get a replacement usable phone.

[DANBOY102]

#20410348

[Natasha]

@DANBOY102 Thanks for confirming the reference for us.

I can see that we've received your email and will be in touch as soon as possible to help with your replacement phone query.