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Pay monthly

keep my number problem

2: Seeker

Hi i have ported my pay as you go number to my contract number via the websit, both are vodaphone numbers, i can receive calls but not texts, please help

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7 REPLIES
17: Community Champion

When did yoj process the request ?

 

This is going to have to be one for the customer service teams to look at @maggiemulpeter

If you call Customer Services they'll check that no form of split port has happened and it required pass your situation onto the relevant department. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

HI i processed it on monday after 5pm, thank you

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17: Community Champion

Hi @maggiemulpeter

 

If you have only ported your number today and calls are working fine, texts messages should follow. The number transfer may not be fully completed from PAYG to contract and you may well find it sorts iteself out later this afternoon.

 

Try sending a text message to yourself, sounds crazy but a good test,  and this will confirm any issue at network level.

 

@maggiemulpeter

 

 

Just noticed your reply.  If the transfer was done on Monday after 5pm, it would not have been processed until the following day and should take around 24 hours to complete.  There is still a chance everything will sort itself out later today.

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17: Community Champion

Ok so it's not that long since you did the process. Have you tried turning the phone Off and On ?

 

If it hasn't completed properly by tomorrow then I'd ring them. 

 

Be aware processes like these don't typically process / complete over a weekend. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Thank you both i will give it till over the weekend hopfully it will be sorted, im just a bit impatient lol, cheers x

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17: Community Champion

You're very welcome.

 

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

@maggiemulpeter wrote:

Hi i have ported my pay as you go number to my contract number via the websit, both are vodaphone numbers, i can receive calls but not texts, please help


 

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