Ask
Reply
Solution
11-08-2018 06:31 PM
When I try to read my bill by logging in, after I have entered my username and password, I get a message saying "Bad Request. Request could not be understood by server due to malformed syntax". I have tried getting a new password with "forgt my password", with the same result.
Solved! Go to best answer.
11-08-2018 07:16 PM
Hi @donk
When there are log in problems it is recommended to clear your PC cache and all cookies, very often it's a cookie preventing log on.
It probably wasn't necessary to try and change your password and if this was not completed, your previous password may still work after clearing past data from your PC. However, if you still have problems, you may have locked your account and you will need to contact Vodafone through the Customer Service channels.
11-08-2018 07:16 PM
Hi @donk
When there are log in problems it is recommended to clear your PC cache and all cookies, very often it's a cookie preventing log on.
It probably wasn't necessary to try and change your password and if this was not completed, your previous password may still work after clearing past data from your PC. However, if you still have problems, you may have locked your account and you will need to contact Vodafone through the Customer Service channels.
12-08-2018 11:47 AM
Hi AnnS,
It worked! Thank you very much.
Best wishes
donk
05-10-2018 12:32 PM
Hi @donk
could you explain to me how I clear my PC Cache and all cookies to get past this problem? DOH!
I have a Macbook Air. You are better than Vodafone 191!! Are you actually Vodafone or simply another user who is trying to understand why we put up with all the Vodafone systems that are so useless. Thank god for the actual people I talk to for hours on end. But I have finally lost the will to listen to Eurthymics or Daft Punk. Vodafone has killed them to me.
Thank you!! haha!