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Pay monthly

no sim card with upgrade

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2: Seeker

Just upgraded my phone but its arrived with no sim card. Is the sim card delivered separately? Old sim does not fit.

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5 REPLIES 5
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17: Community Champion

Have a look at your old sim card as it maybe a multi sim where one size pushes out of the other.

Vodafone woukd normally only send a sim if this was a new contract.

i.e just starting out with Vodafone.

What type of sim do you have now and which one does your new phone take ?

Customer services can send you the relevant Blank Sim card. and you perform a sim swap at home if you need to.

Make sure they send you a blank sim card.

Normally you could go to a Vodafone Store but they are all shut at the moment.

 

Customer services on 191 or Live Chat can send one.

Simswap procedure. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Hi, i'm an existing pay monthly vodaphone customer. I've upgraded from an iphone 4 which I think has a micro sim card to a google pixel 3a xl which has a nano sim card. It doesn't look like I can 'snap' the micro card on the iphone.

looks like i'll need to try and get through to customer services

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17: Community Champion

Your correct that the iPhone takes a Micro-SIM and the pixel takes a Nano-SIM @faringdonsteve5 

 

A multi sim card looks like this.images.jpeg.jpg

 

 

 The nano sim card pushes out as it is pre cut.

If not then yes they'll send you one out.

Again make sure you ask for a blank version and explain you'll be doing a sim swap.

 

🌈 Stay Safe  🌈 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

ok, thanks for your help. Cheers!

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17: Community Champion

My pleasure @faringdonsteve5 

 

:Smiling:

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options