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nuc code problem

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2: Seeker

tyring to get a nuc code for my 6s,filled in the form,only to be told the phone doesnt match the account,

 iv had the phone 19 months,bought it from mobiles,co,uk on a voda contract,

 surely the imei should be registed to my account......

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17: Community Champion

Hi,

 

The issue msybe because Vodafone didn't supply the iPhone directly to you but instead a 3rd party independent did. 

 

They the independent should have updated Vodafone with its imei number. 

 

Some info in Vodafone and Unlocking.

 

Live Chat or Customer service maybe able to help and or provide you with the Direct email address for Vodafone Nuc Resolutions.

 

Alternatively you could use a Vodafone Payg SIM card in the iPhone for 30 days making calls , sending texts etc and then use the new Payg account information to request the unlock. 

 

Tip ->

 

An iPhone is not unlocked via inputting an unlock code but instead is unlocked via Apple and their Database.

 

Vodafone would email you to confirm it's been requested after accepting your unlock request. 
Apple then can take occasionally approximately up to 30 days to complete an unlock request made by a Network.

 

Periodically insert an active Non-Vodafone Sim Card in the iPhone and hook up to iTunes.

 

 From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.

 

Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

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4 REPLIES
17: Community Champion

Hi,

 

The issue msybe because Vodafone didn't supply the iPhone directly to you but instead a 3rd party independent did. 

 

They the independent should have updated Vodafone with its imei number. 

 

Some info in Vodafone and Unlocking.

 

Live Chat or Customer service maybe able to help and or provide you with the Direct email address for Vodafone Nuc Resolutions.

 

Alternatively you could use a Vodafone Payg SIM card in the iPhone for 30 days making calls , sending texts etc and then use the new Payg account information to request the unlock. 

 

Tip ->

 

An iPhone is not unlocked via inputting an unlock code but instead is unlocked via Apple and their Database.

 

Vodafone would email you to confirm it's been requested after accepting your unlock request. 
Apple then can take occasionally approximately up to 30 days to complete an unlock request made by a Network.

 

Periodically insert an active Non-Vodafone Sim Card in the iPhone and hook up to iTunes.

 

 From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.

 

Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

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2: Seeker

I applied for a NUC on 27 October 29017. Still not received on 17 November. Why@

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2: Seeker

This is a Vodafone device supplied directly by Vodafone as part of a contract

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Moderator

@rbrownecltd We'll be happy to take a look into this and get an update on your NUC for you. 

I've sent you a private message with details on how to get in touch with our team. 

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