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online chat to vodafone

2: Seeker

is there an online chat you can go on to talk to vodafone directly? 

 

im sure i have used it before, and they were very helpful on there, not like on the phones when they dont no what they are talking about. 

 

If anyone knows the link, would be greatful, thanks.

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16 REPLIES
16: Advanced member

There is online chat - usually if you are on vodafone.co.uk browsing for a while and someone is available they will appear...i had a chat box this morning (just said hello to be nice:smileylol

 

it can be hit and miss...post your questions here you may get a quicker answer, unless it is account specific

 

 

 

 

 

 

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4: Newbie

hi my blackberry torch is not work its not turning on what shall i doo ?????????

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Moderator (Retired)

Hi 

You have already posted around this and it can be found here

Please do not post this multiple times across multiple threads as this is against the eForum Terms and Conditions something you agreed upon when joining.

 

As soon as an advisor is available they will be along to help

Thanks
Matt
Moderator

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2: Seeker

hi can you help me, i cant get a freedom freebee as it says i have the maximum number of packs, however my pack ended on the 4th of november help please ??? 

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Moderator (Retired)

Hi freeze69


You have already posted around this and it can be found here

Please do not post this multiple times across multiple threads as this is against the eForum Terms and Conditions something you agreed upon when joining.

 

As soon as an advisor is available they will be along to help

Thanks
Matt
Moderator

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2: Seeker

Don't if anyone can help me but I am thinking of buying a blackberry curve from vodaphone pay as you go but still us my t-mobile sim. Will I be able to get the blackberry unlocked anissue it on my EE network?

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2: Seeker

How do I get my MEP number

 

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17: Community Champion

You would need to fill in this request form, and as it is a PAYG handset, have enough credit on there to cover the unlock charge.

http://campaigns.vodafone.co.uk/UnlockCodeRequestForm/

 

Why don't you buy an unlocked handset from somewhere (Amazon?) to save the need and hassle of unlocking something that you never plan to use on VF

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1: Seeker
How do I got on about taking content control removed
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Moderator (Retired)

Hi viny91,

 

You can remove the Content Control via your My Vodafone. If you’re unable to use this option, you can see other ways of removing it, and get more information on Content Control, here.

 

Thanks

 

Andrew

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2: Seeker

hi could someone from vodaphone please help me in the online chat

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Moderator (Retired)

Hi jason, 

 

We already have your query logged and will be replying as soon as possible here

 

Thanks, 

 

Kay

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2: Seeker

Trying to make a insurance claim the provider is asking for the following details:

 

Network provider information: 
Please contact your network provider and ask them to supply you with the following information on company headed paper or in a pdf file format on company headed paper. 

1.        Please confirm the first and last usage/registration of the IMEI of your handset on the network. 
2.        Please confirm the time and date the IMEI of your handset was blacklisted. 

3.        Please advise of any times during the contract when the sim card was not in the handset.

 

can anyone help??

 

cheers

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Moderator (Retired)

Hi shabby123,

 

So that we can look into this further, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

 

Thanks,

Matt B

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3: Seeker
Hi
Does anybody have a email or contact number for the credit score department?
I'm desperately trying to contact them but nobody can help on the generic number as my account was from back in 2012 & my details are on the old system customer service can not transfer my call as I'm not passing security on the new system (I'm guessing my old number now belongs to somebody else)
Many thanks
Thomas
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Moderator

@Thomasm83

 

I've sent you a private message on how to contact the relevant department.

 

Once you've followed the link, they'll be in touch.

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