Welcome to Vodafone Community
With it being the weekend it can be busier for customer services.
Leave your live Chat window open until an agent become free. Try clearing the cache and cookies of your browser and or try another browser.
There is the Vodafone Social Media Teams via Contact-us-for-account-specific-queries
Or maybe as fellow customers we might be able to help or advise.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.1 / Android 10.
Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.