Network queries
Get support from the community about the Vodafone network
721 PostsActivity in Services
Failed number port
I am absolutely livid about the complete mess surrounding the porting of my LYCAMOBILE number to Vodafone. Despite assurances that the process would be completed last week Tuesday , April 09 , 2024, my phone is still useless today, on week later. I'v...
IV30 - Elgin
Just moved into a new property on an estate that was built in 2011. The coverage map on the NSC shows that I should get good indoor and outdoor 4G coverage. This is unfortunately not the case. My phone is constantly switching between 3G and 4G.The sp...
Split port can’t receive calls or txts from EE (week 3)
Good morning, I have tried every other avenue to get this resolved but I have had no joy. long story short moved from an EE third party (plan.com) to Vodafone but I still had to use the partner to prevent massive termination costs.Port all went throu...
Moving from Vodafone to another Vodafone provider
We have two mobiles on monthly contract with Vodafone. Both are out of contract now and the price hikes are substantial for renewal. I have been with them for about twenty years but as the discounts offered after calling them are not that great I ha...
Urgent Help! Website blocked by vodafone
Hi team, @Steph My website https://moosstudio.com I wanted to bring to your attention that our website, https://moosstudio.com, is currently being blocked by Vodafone, incorrectly categorized as an 18+ website. It functions properly on Wi-Fi and oth...
Number not working after porting
Hello @Vodafone teamMy number has been ported yesterday from Lebara, but it is still not working. I contacted the technical service, online chat so many times, followed their instructions but nothing works. I do not have access to data, cannot make o...
Resolved! eSIM Swap FAILURE
I have Galaxy Note 20 Ultra, it had my VF eSIM activated.I purchased a new phone - A Galaxy Fold3, and wanted to transfer my eSIM from old phone to new phone. Using the My Vodafone app on the Note 20, I went through all the steps to carry out a SIM ...
Resolved! 2 weeks no activation
I was due to be switched from O2 to Vodafone on 2nd April via PAC code, I chose the ESIM option for my new phone. After 24hrs I got nothing so I messaged Vodafone and they told me to wait another 24hrs, so I did, still noting.They then opened a dispu...
Roaming Destinations
Hi! I'm thinking of taking out a SIM-only deal with Vodafone but I'm confused by the roaming offers.One of the plans would give me ('Xtra') "inclusive roaming in 83 worldwide destinations" - which is the sort of deal I'm looking for. Where I'm strugg...
Coverage map shows 5G signal but doesn't work and its misleading
2 months ago I've noticed there's 5G coverage available over a location I visit frequently on the coverage map. But every time I visit the location there's no 5G. Talked with Vodafone twitter team, they say that masts being under maintenance etc typi...
