Adding Users?

[Wiggy13]

For the last week I've been trying to add a user to my Sure Signal but I keep getting the message,
"Sorry, we’re making a few tweaks. We’ll be back soon."
Is anyone else having the same problem?

[Jack]

Hi @Wiggy13 How odd! Please could you describe what lights are showing on the device?

[Wiggy13]

The Sure Signal is working fine. I am the "admin" user but I cannot add any users

The red power light is on and the Internet & Service LEDs are steady white.
The user light comes on when I make a call.

[MarkD]

Thanks for that information @Wiggy13, are you able to see your Sure Signal Device when you sign into the My Vodafone online account? Can you also tell us when browser you are using & can you send us over a screenshot of the error so we can check this out? 🙂

[Wiggy13]

I can see my Sure Signal:

"Sure Signal status  pendingActive" doesn't look right to me!

I have tried adding users with Chrome and MS Edge.

When I try and add other users this is what I get, no error message:

 

[Wiggy13]

It looks like something went wrong during the registration process. 
The vodafone tech team are going to de-register my Sure Signal.

[Mark]

It looks like we missed your previous message @Wiggy13, apologies for this. I'm glad to hear you've been in touch with our Tech team and they're looking into this. If there's anything else you need, pop us a message via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be happy to help 😊

[Wiggy13]

Thanks Mark
I've been told it will take 24-48 hours so I'll keep my fingers crossed.

[Mark]

Each change made to your Sure Signal can take up to 24 hours @Wiggy13. It sounds like the team are going to de-register and re-register this for you. If this is the case, it can take up to 48 hours to complete. If you're not reconnected after this time, pop us a message through one of our social channels and we'll be able to get you reconnected and help register any new users.