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21-05-2021 10:19 AM
GigaCube located at LL28 4PN
Unlimited contract
Internet stopped connecting a week ago.
What is wrong?
What should I do to re-establish connection?
What refunds are due to me?
21-05-2021 10:41 AM
Hey there @FredaS - Oh no! I understand this mustn't be ideal - I'm sure we can help get you up and running. After checking the network status in your area, I can see that there were some updates a couple of nights ago which may have effected your service, but should be good to go now.
Have you restarted the GigaCube?
Moved it to a different area of the house?
How many devices do you have connected to the GigaCube?
What lights are showing on the GigaCube?
21-05-2021 02:31 PM
Thanks - I've powered on and off and reset.
Now seems to be working
Cross fingers it continues
If not, I'll come back to you.