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Sure Signal/ GigaCube

Sure Signal Alternative

David200
2: Seeker

I live in a remote area with limited phone reception and run my business from home. For years I have used a Sure Signal which worked fine but is now disconnected so I am forced to use  Wifi calling. I have a Samsung S20 5G phone.

For around half my calls the other person cannot hear me, if cuts in and out very quickly so they only get every other word although I can hear them clearly.  Consequently I have been forced to use Whatsapp calling or the old landline. 

Vodaphone have 'refreshed' the line 3 x but still the same problem persists. Is anyone else having the same the problem or know of a solution?

Thanks

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22 REPLIES 22
BandOfBrothers
17: Community Champion

Calling Over Wi-Fi is Vodafone's solution to the Sure Signal censure.

Are you able to test your sim card in another phone as a process of elimination to rule out your Samsung phone.

A Samsung Experience Store or Samsung Service Centre can take a look at your phone too.

I use a Hybrid Dual Samsung phone which helps when a particular Network's Signal is weak.

Whatsapp or even Facebook calling are an alternative but Signal via a network or Wi-Fi needs to be stable.

Is Signal weak through all the main Network's where you live ? @David200 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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AnnS
17: Community Champion

Hi @David200 

 

With WiFi calling using a wireless internet connection, you will need a decent speed, the call quality is also dependent on the number of other devices connected to wireless internet.  However, you shouldn't be having this problem an should have excellent call quality.  

 

I have found this previous thread, I hope it may be of some help https://forum.vodafone.co.uk/t5/Pay-monthly/WiFi-Calling-dropouts/td-p/2641139

 

As far as Vodafone discontinuing the Sure Signal, it's old technology using 3G network and networks will soon be switching off 3G,  With a WiFi connection being readily available, to maintain connection WiFi calling is now pushed by all networks.

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David200
2: Seeker

Thanks for the response.

I have tried the sim card in an old phone with exactly the same results - I can hear them but the standard recipients response is 'you're breaking up only getting every other word'. The Vodafone signal is very weak hence why I had a Sure Signal. 

In the daytime there is only myself at home and using a computer . Av. download speed is 28mbs and upload circa 6mbs. 

I'm sure I cannot be the only one with this problem !!!

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drcarrera
4: Newbie

Hi David - you're not the only one with this problem!

We have used Sure Signal for several years and it's worked really well. However, our unit overheated and expired a few months ago and I was dismayed to see I could not replace it.

Trying to use Wifi calling has been an absolute nightmare. The main issue is that we have a very week mobile network signal that seldom works but it seems to be strong enough for our phones to want to use it in preference to wifi calling. Even if they do switch, they often switch back mid call and lose the connection. We have tried the option to force wifi calling by enabling flight mode then re-enabling wifi but this has two issues. The first is that if one moves around the building and the phone switches between base stations of our wifi mesh network, the connection is lost.  The second, more serious issue is that we never get text messages over wi-fi calling and in this age of on-line security when access to so much is reliant on a texted security code this effectively prevents us from using wifi calling most of the time.

I've been with Vodafone since before they were called Vodafone and even worked for them for a while! But the issues we're having since losing our Sure Signal have made their network pretty much unusable for us so we'll have to look for another solution, whatever that may be.

It's so exasperating.

Chris

 

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newmikeman
3: Seeker

I'm of the same opinion as you. I've been with Vodafone "forever" but it just doesn't work at home without SureSignal and WiFi Calling doesn't really work.

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drcarrera
4: Newbie

Yep, the only solution left to me was to move providers, which I've now done.

The new provider's signal isn't as good as we used to get with the Suresignal but at least it's useable. 

So after more than 25 years I'm now no longer a Vodafone customer !

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westo123
4: Newbie

Who is the new provider? I am in the same position. 

 

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westo123
4: Newbie

We live in a remote part of Cornwall with no reception. Had 2 Suresignals for years and they are great. It is disgusting they are turning them off. So we will be going elsewhere. I'm sure and hope they will loose many loyal customers by doing this. 

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newmikeman
3: Seeker

It's just a scam by Vodafone to get rid of awkward customers who live in an area with no Vodafone signal.

I'm leaving them too after nearly 30 years

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drcarrera
4: Newbie

I went with Plusnet/EE but purely because the EE signal is the best in my house. I got some cheap pre-paid SIMs from the providers whose signal was showing in my area and then tested them to see which was the best, then chose the provider who provided the best value deal on that network.

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Mark
Moderator

I can understand your disappointment at losing the use of Sure Signals, but setting up our WiFi Calling alternative is super simple and allows you to stay in touch anywhere you've a WiFi connection, not just at home. You can connect anywhere to make and receive calls and on most phones will also allow you to send and receive SMS messages too! For more information on this and how to install it to your account, check out our online guide.

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westo123
4: Newbie

If you read all the posts on this subject, many by loyal 30 years plus customers, you will realise that is not the case. This is just one of many. "Wifi calling has been an absolute nightmare. The main issue is that when you have a very weak mobile network signal that seldom works but it seems to be strong enough for our phones to want to use it in preference to wifi calling. Even if they do switch, they often switch back mid call and lose the connection. We have tried the option to force wifi calling by enabling flight mode then re-enabling wifi but this has two issues. The first is that if one moves around the building and the phone switches between base stations of our wifi mesh network, the connection is lost."   

You are discriminating against rural communities and will lose many customers a result. Here's another. "Although no UK providers supply personal femtocells (aka Sure signal) anymore. I think it's because they're a 2G technology and everything's moving to 4G/5G. Of course, there's no technical reason why you can't have a 4G femtocell to use for calls and SMS so I guess it's a commercial decision to withdraw them rather than a technical one. I believe providers do install femtocells in commercial properties as I guess it's more cost effective." 

I have made an official complaint and as my phones won't work after you stop Suresignal so will my payments to you as the phones will be useless. 

 

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Judy2
3: Seeker

And what if in our rural areas we also have terrible wifi? What do we do then? That is my position. Wifi calling does not work. Vodafone only value some customers it seems.

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newmikeman
3: Seeker

That may be the theory Mark, but I have been missing a lot of incoming calls and texts. WiFi Calling isn't fit for purpose here.

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cybernat
4: Newbie

"most phones will also allow you to send and receive SMS messages too"

Sorry but that's not the case with Vodafone.
As of today's date, only a very select few handsets are permitted to send/receive SMS over WIFI calling on Vodafone.

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Farai
Moderator

This certainly isn't ideal @newmikeman and shouldn't happen if you're connected to a stable broadband service.  @AnnS  provided a link to a similar thread above - 
https://forum.vodafone.co.uk/t5/Pay-monthly/WiFi-Calling-dropouts/td-p/2641139

You'll be able to find some troubleshooting steps there that may help improved your Wi-Fi calling service. 

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Tonecontroller
2: Seeker

My wife has only just bought a new phone, and it isn't on VF's list for SMS over WiFi.
Mine won't do voice or SMS - the original MNO's firmware removed it from the factory version.
Of the four network operators, EE, Vodafone and O2 have very poor coverage (varying from "No Service" to two bars dependent upon location in the house) and Three has none at all
I am considering a mobile booster but am having difficulty discovering which of them is legal under Ofcom regulations other than the ludicrously expensive Cel-Fi products.
Perhaps VF could help us (and keep our business) by researching and providing details of these at various price-points, rather than expecting us to replace our phones at additional cost to meet their requirements

 

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Judy2
3: Seeker

We are in  similar position. Neither my husband's phone nor mine are on Vodafone's list, therefore wifi calling and sms are not possible without purchasing new phones. Having now spoken with 5 different customer service agents it is clear that only by purchasing two new phones are we able to continue with them. Their customer service is appalling as they have given no consideration to the cost they are forcing on their customers. None of the agents answered when I asked who will bear the cost of these new phones, the need for which is being forced upon us. It is clear it will be the customer. What a wonderful money generator for Vodafone. Whilst your idea is a great one I feel it is unlikely they will be of any help whatsoever given that they really don't care whether they keep us as customers or not.

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cybernat
4: Newbie

@Tonecontroller, have you tried dialling *#*#869434#*#* then rebooting to make wifi calling appear in the Vodafone SIM settings?
Also *#*#86583#*#* to enable VoLTE

Two new Android handsets (Xiaomi etc) would be cheaper than a signal booster which itsself needs a signal to work.....
(if there's no signal to boost...?)

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