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Unlocking

AT MY WITS END! How to unlock Samsung S7 from Vodafone?

fionaparis
2: Seeker

SIM network pin blocked . Enter SIM network PUK

 

Do vodafone not actually know how to deal with this issue? I have spent hours over two weeks trying to get vodafone to unlock an old handset so that I can give to my son.  I have been a customer for so many years and currently have 3 mobile phones on my account but my old mobile phone is rendered useless because of this and I feel like this is a con. I can't see how I will continue my contract with them if they make it so difficult to use your old phones. So frustrated now and I have been shouted at by rude tech team twice now.  

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1 REPLY 1
BandOfBrothers
17: Community Champion

With some Samsung phone's a Mastercode also known as an unfreeze code is required as well as the Nuc @fionaparis 

You don't need a PUK which is to unlock a locked out sim.

The Vodafone Social Media Team's via Contact-us-for-account-specific-queries can help you with this.

 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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