main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Unlocking

Bit screwed - super unlock code

Highlighted
3: Seeker

Hi, 

I purchased a Samsung s8 64gb from Facebook. The phone is locked to the vodafone network.

 

The original owner of the phone requested an unlock code for me, which came through, didn't work, and now it has PUK blocked the original vodafone account (Not mine). So my EE puk, also does not work.

I asked inside a Vodafone store on what I should do, I was told to request a "super unlock code" and the puk from the original owner. The original owner has closed that account when his contact expired. Any advise? It's been 2months of not using this phone.

View more options
5 REPLIES 5
Highlighted
17: Community Champion

A Puk is connected to a sim card and is only used if a person activates their sim pin security feature which is a 4 digit code and then forgets it and enters it too many times thus blocking the sim card.

What you probably need to go along with the Nuc unlocking code is called a MCK Mastercode also known as an unfreeze code which is obtained from the Nuc department.

The original owner would have to request  this via Vodafone Customer services or you use a Vodafone Payg Sim card in the phone for 30 days making calls etc and then you request the unlock using your new Vodafone Payg details.

The other options are ....

 

A Highstreet Store that advertises they unlock phones.

An Online unlocking site.

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View more options
Highlighted
3: Seeker

Thanks for the advise.

The person in the Vodafone shop directed me to here, to request the super unlock, the master unlock seems like the same thing he described.

 

About the puk, I'm not sure how it works, but the puk SIM is in use right now and working fine on another phone. 

The person at the shop explained it had blocked the SIM to the account holder, which is now closed

 

View more options
Highlighted
17: Community Champion

You're very welcome @Chrisbailh 

 

Only customer services or the Vodafone Social Media Teams via the link i added can request the mastercode from the Nuc department.

It can't be requested via this forum.

A Puk is only needed to unblock a sim card and does not unlock a phone to all networks.

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View more options
Highlighted
3: Seeker

Ok I shall do that, thanks again

View more options
Highlighted
Moderator

If we've had a message from you through Facebook or Twitter, we'll be able to access your account and help you from there @Chrisbailh. Please could you let me know which store advised to request your PUK through the Community? I'd like to feed this back to make sure our customers in the future aren't told the same thing :Thumbs_Up:

View more options