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Unlocking

Desperate: need to unlock Samsung S8 phone

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2: Seeker

Please help.

Phone locked.

Switching to EE.

New sim not recognised. 

Have NUC from Vodafone and PUK from EE. Phone still locked. 

It's been a month. 

I'm a neurosurgeon. I need a functioning phone. 

HELP.

 

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3 REPLIES 3
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17: Community Champion

What I think you also need from the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as well as the Nuc you already have now is called a MCK Mastercode also known as an unfreeze code. 

Which is needed sometimes with a Samsung phone to unlock it to all network's. 

The Puk isn't needed as this is to unblock a sim card due to the sim pin 4 digit being inputted too many times when the sim pin security feature has been activated. It's basically designed to stop a person using your sim card in another phone @greenwayfay and had nothing to do with unlocking a phone. It's probably the phone getting confused.

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Thank you Band of Brothers 

 

How do I get master code??! 

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Moderator

@greenwayfay If you message our team through the link @BandOfBrothers has provided in their post above, we'll be able to get your phone unlocked for you 👍 By including your Community username and link to your post in your message, you then won't need to repeat yourself.

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