main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement


Desperate: need to unlock Samsung S8 phone

2: Seeker

Please help.

Phone locked.

Switching to EE.

New sim not recognised. 

Have NUC from Vodafone and PUK from EE. Phone still locked. 

It's been a month. 

I'm a neurosurgeon. I need a functioning phone. 



View more options
17: Community Champion

What I think you also need from the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as well as the Nuc you already have now is called a MCK Mastercode also known as an unfreeze code. 

Which is needed sometimes with a Samsung phone to unlock it to all network's. 

The Puk isn't needed as this is to unblock a sim card due to the sim pin 4 digit being inputted too many times when the sim pin security feature has been activated. It's basically designed to stop a person using your sim card in another phone @greenwayfay and had nothing to do with unlocking a phone. It's probably the phone getting confused.

I wish you all the best with this situation. 


🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
2: Seeker

Thank you Band of Brothers 


How do I get master code??! 

View more options

@greenwayfay If you message our team through the link @BandOfBrothers has provided in their post above, we'll be able to get your phone unlocked for you 👍 By including your Community username and link to your post in your message, you then won't need to repeat yourself.

View more options