main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Unlocking

Iphone 7 plus unlocking

Highlighted
2: Seeker

I emailed Vodafone last week to request that my iPhone be unlocked, I received an email a few days later saying I am nearly there and to put a non Vodafone sim into my device to complete the process.  When I try this my device tells me the Sim is not supported.  Is there something elase I need to do?

View more options
2 REPLIES 2
Highlighted
17: Community Champion

Hi @roughterrain66 

 

That email can certainly be confusing, it means Vodafone have sent the requst to Apple and are waiting for Apple to unlock the phone on Apple database.

 

Just keep trting the alternative SIM in the phone, when Apple have completed the unlocking, you will get a message on the screen to the effect.

 

Please see this previous thread: https://forum.vodafone.co.uk/t5/Unlocking/Unlock-Iphone-7/td-p/2633413

View more options
Highlighted
2: Seeker

Okay I will keep checking.

 

Thank you for your help 🙂

View more options