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I am trying to get an NUC code for an old iphone previoulsy used on my vodaphone number. I have submitted the online forms which came back with the following results -
Thanks for getting in touch about unlocking your phone. Unfortunately, we can’t do this at the moment because your request has not met all of the required criteria.
All requests must have met the following criteria:
The handset is an old work phone and has not been used for a number of years, which is the only thing iIcan see may be an issue.
Can someone offer some clarity on the refusal here - happy to supply any additional infromation needed, thanks.
Hey @hairster, thanks for getting in touch. I'm sorry to hear you're having trouble getting your phone unlocked. You mentioned that you used it as a work phone, was the account under a company name? Or in your name? That could be why you're having trouble.
Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker.