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Solution

LG G5 Network Unlocking - Your Phone Is Not Personalized message

wrightg30
2: Seeker
2: Seeker

I have an LG G5 that I am trying to apply a NUC too.

I have previously recieved my NUC following normal process.

On trying to enter the NUC and following the online guide, when I get to the point where I should select Network provider, I get the message "This Phone Is not Personalised" and no other option to input the NUC.

 

On installing the alternate sim, I get no prompt to enter any NUC code.

The phone does not apper to recoginise the new sim.

The sim is working and has been tested on other handsets.

 

Customer services over the phone told me to go to my local store as they would sort it?

My local stores told me this was not the case.

2 days ago they sent an email to NUC Resolutions team and I havent had any reply as yet.

Anyone had similar issues with unlocking LGG5.

Is there a fix to this?

 

 

 

 

 

10 REPLIES 10

TJ
Community Manager (Retired)
Community Manager (Retired)

Hey @peterwhitehead2 - there's a few alternative ways to in put your NUC, please try the following: 

  1. Go to the dial screen on your phone as if you are going to make a call and press: 2945#*71001#Now the phone should ask for the unlocking code.
  2. Go to the dial screen on your phone as if you are going to make a call and press: *#865625#.Now the phone should ask for the unlocking code.

Give those a try and let us know how you get on!