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Leaving vodafone - wher to insert NUC code

2: Seeker


I left vodafone and the contract expired just a few days ago. Yet my phone is bloqued and I can't put in another SIM card. So I applied for a NUC code (which I have) and I've followed the instructions on the website (I have a Samsung S7) but at no point I am asked to actually insert the NUC code. I only have enter my new SIM pin but that's it. Is there a particular point I am missing ?? I've tried everything !


Any advice is welcome !!


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17: Community Champion

Usually inserting an alternative network sim card that's activated i.e. connects to mobile data etc will invoke the pop to key in the nuc @Jg665

Further help > 


Some Samsung phones also need a mastercode also known as an unfreeze code which if needed can be sourced via customer services on 191 or live chat  They can also give you the Nuc email address.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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