NUC code not arrived after 16 days

[MStanger]

I applied for an NUC code on April 29th, received my email saying it would take up to 10 days to arrive, still no code as of May 15th, is the current situation slowing down the service?

[BandOfBrothers]

It is quite possible @MStanger 

May I assume that you have checked any spam folders?

Also what make and model are you unlocking please?

[MStanger]

Hi, yes I check the spam folder, it's a Samsung s8 

[BandOfBrothers]

Well I would have thought they'd have an unlock code for the Samsung Galaxy s8.

So it could be due to these unprecedented times.

You may also need a MCK Mastercode also known as an unfreeze code as well as the Nuc so be aware please. If you do then please speak with customer services again for this If you need it.

I wish you all the best with this situation. 

🌈 Stay Safe  🌈 

[MStanger]

I still have no code after 19 days, are there any admins on here that can help?

The Vodafone chat bot is more than useless...

[BandOfBrothers]

We do have the Vodafone Social Media Teams on the forum but when it's connected to account access required issues then you'll need to contact them via Contact-us-for-account-specific-queries @MStanger 

🌈 Stay Safe  🌈