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NUC code

Suzan
1: Seeker

I am a 10 year Vodafone customer, I brought an iPhone XS more than a month a go locked to Vodafone. I wanted to unlock the phone as I am going on holiday and wanted to use local sim. 

I was told to buy a pay as you go and use the phone for 30 days which I did but when I applied again for the code I was rejected

This is takin far too long and it’s upsetting that I am not prioritiesed over a non-Vodafone Customer. I have waited more than a month for this to be resolved. I have proof of purchase. Everytime I call Vodafone they give me silly responses like “give me the phone number of the person you brought the phone so we can call and approve they sold the phone”. I brought the phone on eBay I cannot get the persons phone number. They are telling me to ask the person to unlock for me, which I also did but he didn’t et back to me. 

This situation is getting annoying 

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

That's weird as using the Vodafone Payg Sim card in the phone making calls etc for 30 days does the trick @Suzan 

 

Have you been making calls and sending texts etc ?

 

I can only assume their maybe an issue with that iPhone to.ehich Vodafone maybe suspicious.

 

Did the seller list the iPhone as locked to Vodafone or unlocked. If they didn't post it properly then you have a case to dispute through Ebay.

 

Have Vodafone Customer services said anymore as to why they won't approve your unlock request.

 

To add An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.

 

So no actual Nuc is sent by Vodafone UK. 

 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) 

 

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 

 

What happens is Apple then process the Networks request and occasionally this can take Apple approximately up to another 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 

 

To complete the process please Periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Andy
Moderator
Moderator

Hi @Suzan, I can understand your frustration with this, we really want to investigate this further so we can get to the bottom of what the issue is and get this resolved for you. Can you contact us on Facebook or Twitter where one of our team will be able to pick this up.
If you could provide the link to this thread which will help speed things up.