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06-07-2020 05:05 PM - edited 06-07-2020 05:08 PM
I recently tried to request a NUC code, However the NUC team sent an E-mail saying that the phone is already unlocked & that if I put a sim from another network in it it will work.
However I have put a sim from other networks into the phone (O2 & EE) & it just brings up a popup saying 'Unlock Sim, remaining attempts 100' with 'Network locked' displayed in the notification bar.
The phone is a Motorola Moto e4 Plus. Any ideas?
I've had a Vodafone Pay & Go sim in the phone since May 20th & that has worked fine.
06-07-2020 05:11 PM
Have you ever activated the sim pin security feature that stops a person inserting a sim in other phones @stef2020
Also may I ask Did Vodafone supply the phone directly ?
Have you ever asked for a Nuc for that phone ?
🌈 Stay Safe & Stay Alert. 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-07-2020 05:24 PM
Sim pin has not been activated as far as I know.
It didn't come from Vodafone, My dad got it pre-owned in May (It's him i'm trying to unlock it for) & this is the 1st time we have requested a NUC.
Vodafone sim's work in it perfectly. I got a new Pay & Go sim from Vodafone in May to use for 30 days in order to get the NUC. That has been in the phone since May 20th, Just put it in & it worked without issue once activated.
06-07-2020 05:50 PM
Who supplied the phone then @stef2020 ?
Sometimes sims work in phones as they were originally used to piggy back on a mvno meaning a virtualnetwork i.e it uses Vodafone's network infrastructure.
It could be locked to another Network but is allowing a Vodafone Sim Card.
As Vodafone didn't supply the phone they may not be able to unlock it via a Nuc.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-07-2020 05:50 PM
Who supplied the phone then @stef2020 ?
Sometimes sims work in phones as they were originally used to piggy back on a mvno meaning a virtual network i.e it uses Vodafone's network infrastructure.
It could be locked to another Network but is allowing a Vodafone Sim Card.
As Vodafone didn't supply the phone they may not be able to unlock it via a Nuc.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-07-2020 06:44 PM
Bit of a correction.
My dad works at an NHS hospital (as an on call electrician) & he said it's a phone that was supplied to on-call staff a few years ago & that when they upgraded to new devices earlier in the year the management at his hospital gifted some of the old phones to long time staff & he ended up with one. All of the phones on call staff are given at his hospital run on the Vodafone network, We also have the original box & there's no network listed anywhere on it.
I did just go into the manual network selection setting & it says it's open to Vodafone & T-Mobile with other displayed network listed as Forbidden.
06-07-2020 07:38 PM