main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Unlocking

NUC unlock code

Valkerie321
2: Seeker

Have IPhone 8 - have requested NUC code 25th Dec and still waiting for the code or email to say it has been unlocked.  Would anyone know the email address of the relevant dept? I just need to know why it is taking so long, and how long it will be before I get the phone unlocked. Have been in contract with Vodafone for years until the 27th Dec (so now out of contract). I have been told to get a PAYG sim, but not sure why I would need this when I have been in contract up to end Dec, furthermore, it will then be another 30 days after obtaining the sim, far too long too wait. Why is a simple code transfer have to take so long in this day and age.  Have been on numerous chats with Vodafone, but they don't know anything, just said it would be done in a few days (over 13 working days now). In all my time with Vodafone (13 years), this is the first time they have really let me down, so disappointing, as was going to renew my contract next year, probably wont now!

View more options
1 REPLY 1
BandOfBrothers
17: Community Champion

Hi @Valkerie321 

 

Please Check any spam emails Inboxes for your email.

 

A payg sim used in the iPhone for 30 days making calls etc is just another way of getting it unlocked but as you've used your contract sim in the phone recently then you shouldn't need to go down this route.

 

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.
So no actual Nuc is sent by Vodafone UK. 
The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too)

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you.

What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network.
To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 
From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.
When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 

 

The Vodafone Social Media Team's via Contact-us-for-account-specific-queries can check the status of your request.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.0  / Android 11.

View more options