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SIM Not Supported

1: Seeker

I have received an email confirmation stating my device has been unlocked but when I insert a non Vodafone sim I get the message Sim not supported

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17: Community Champion

Hi @Graham-Fraser 


At a guess you are trying to unlock an iphone, that email can be quite confusing it just means the unlock has been requested and Vodafone are waiting for Apple to process the request.  The only thing to do is to keep trying the alternative SIM or synchronise to itunes but you are at the mercy of Apple.


If you are trying to unlock an alternative phone please see this link: How to use your unlock code?


If you need further help, you will be able to find some previous helpful threads from the search facility of the forum to explain the process.

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17: Community Champion



This is the advice I give...


An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.


So no actual Nuc is sent by Vodafone UK. 


The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request.


Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 


What happens is Apple then process the Networks request and occasionally this can take Apple approximately up to another 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 


To complete the process please Periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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