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SIM Not Supported

2: Seeker



has anyone else had issues with there new Sim not being supportEd even after Vodafone have said it should be unlocked?


I am getting really frustrated as it’s taken over 2 months to try get this sorted and it still hasn’t.

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17: Community Champion

May I ask which model of phone your attempting to unlock @Dannyboy19 

I'm asking because for example a Samsung Galaxy Phone may also need a MCK Mastercode also known as an unfreeze code as well as the Nuc.

Customer services  or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can supply this.

The Vodafone Social Media Teams can also look into a Nuc not working.

May I also ask are you in the Uk and are you using an alternative Network Sim Card that is activated i.e connects to mobile data etc  ?


To add if your trying to unlock an iPhone.

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.

So no actual Nuc is sent by Vodafone UK. 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) 


Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 


What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 

To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 



🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

That has happened to me too on an iPhone 7 with an ID mobile Sim.

Anyone help me out with this please it has also been a long time problem and I can’t figure out how to get this working!

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Hi @Rossforde if you can get in touch with the team via the link here and we will be happy to investigate this further with you.

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