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Unlocking

SIM Unlock screen not opening

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2: Seeker

Trying to unlock my Nokia 7.1. Followed instructions, inserted non vodafone sim but no SIM Unlock screen opens. 

Is there a way to force it to open?

 

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7 REPLIES 7
17: Community Champion

Hi @deejayvu  what happens when you put the sim in? Is the phone picking up the other network? Could the phone already be unlocked?

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2: Seeker

The phone definitely is not unlocked. 

When I put the other sim in and turn on, nothing happens. The sim unlock screen should open, but doesnt. I have seen instructions using #PW+code+1# but cannot get the PW to appear, even entering using 3 stars and 4 stars respectfully

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17: Community Champion

May I ask @deejayvu  is the non Vodafone sim card activated  ?

 

i.e. connects to mobile data etc and are you in the UK. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

yes and yes. I know how to do it, there is a problem.

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Moderator

@deejayvu - I’m sorry the unlocking process isn’t working. We can escalate this  to our Network Unlock team. We’ll need to take some details from you first. Please get in touch with us via Facebook  PM at Vodafone UK, or through Twitter DM using the handle @VodafoneUK.

Please also provide a link to this thread, along with your usernames this will save time and we’ll be able to help you quicker.

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2: Seeker

I dont use facebook or twitter

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Moderator

@deejayvu  - Please contact us through Live Chat instead. We can then take your account details securely. 

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