main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Unlocking

SIM Unlock screen not opening

deejayvu
2: Seeker

Trying to unlock my Nokia 7.1. Followed instructions, inserted non vodafone sim but no SIM Unlock screen opens. 

Is there a way to force it to open?

 

View more options
7 REPLIES 7
63johnw
17: Community Champion

Hi @deejayvu  what happens when you put the sim in? Is the phone picking up the other network? Could the phone already be unlocked?

View more options
deejayvu
2: Seeker

The phone definitely is not unlocked. 

When I put the other sim in and turn on, nothing happens. The sim unlock screen should open, but doesnt. I have seen instructions using #PW+code+1# but cannot get the PW to appear, even entering using 3 stars and 4 stars respectfully

View more options
BandOfBrothers
17: Community Champion

May I ask @deejayvu  is the non Vodafone sim card activated  ?

 

i.e. connects to mobile data etc and are you in the UK. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

View more options
deejayvu
2: Seeker

yes and yes. I know how to do it, there is a problem.

View more options
Gemma
16: Advanced member

@deejayvu - I’m sorry the unlocking process isn’t working. We can escalate this  to our Network Unlock team. We’ll need to take some details from you first. Please get in touch with us via Facebook  PM at Vodafone UK, or through Twitter DM using the handle @VodafoneUK.

Please also provide a link to this thread, along with your usernames this will save time and we’ll be able to help you quicker.

View more options
deejayvu
2: Seeker

I dont use facebook or twitter

View more options
Gemma
16: Advanced member

@deejayvu  - Please contact us through Live Chat instead. We can then take your account details securely. 

View more options