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20-09-2019 02:40 PM
Hello - I am stuck in a loop whereby, every time I apply for an unlock code an email is received from Vodafone stating "can’t do this until your SIM has been used in your device for at least 30 days." I have twice phoned Vodafone to get this problem fixed but on both occasions their agent has simply filled in the request form for me and the same email is received. The sequence of events is as follows:
It is now Day 32 and I have complied with everything required to obtain an NUC under Vodafone's 30 day rule, so the system should be working without problems. I urgently need a solution to this problem - can anyone help me please?
20-09-2019 02:43 PM
I've seen this happen on recent threads @Graham_M
I'd suggest to contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries to see if they can intercede.
I wish you all the best with this situation.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
20-09-2019 02:58 PM
Thanks for the quick reply - much appreciated. I have sent the link to the Vodafone Social Media Teams via Twitter and will let you know if there is any result.
20-09-2019 03:02 PM
You're very welcome @Graham_M
From what you write you appear to have followed the criteria set out by Vodafone so now it's time for them to fulfil their side of the process.
The Vodafone Social Media Teams here are the same on social media so I'm sure they'll endeavor to help you with this situation .
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.