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I'm trying to unlock my Samsung Galaxy S7. I have already requested and received a NUC. Reading other related posts (e.g. here), it seems that I also need a Samsung Master Unlock code in order to successfully unlock my S7.
Can a moderator please PM me to resolve?
Having the exact same issue with my S9+.
Speaking to live chat is useless. They have no idea what the master unlock code is. Nor do the team you'll get referred to via email. I've sent probably 5 emails now advising I do not need the NUC code. I've told them I have a Samsung and I need a master unlock code and they don't seem to understand what this is.
I'm in Vietnam and tried a Vietnamese SIM in my S9+ and it didn't work, nor did the NUC.
I could be here long term now and I'm relying solely on wifi which is proving annoying.
Vodafone really are useless when it comes to resolving issues. I can't tell you how many times I have to speak to them about the simplest of problems.. staff training is not their strong point. Wish someone would do something. I've been here 13 days now and my phone is still locked.
To try to expedite the process I contacted Samsung. They told me that a paper trail is required and therefore Vodafone need to request the code from them directly.
Over to you Vodafone...
Same thing happening me. So frustrating. Did you get your master code & how long did it take? I've been waiting a week now and still no code....