I've been tag-teamed by your Facebook people since Tuesday. I've sent them links to this chat and links to another chat (https://forum.vodafone.co.uk/t5/Unlocking/Unlock-code-not-working/td-p/2633799) where i actually received some advice, but the response was "...I understand the forum has offered some form of advice, but we wish to make sure the correct steps are taken...", and then I was asked to describe the problem repeatedly, and repeat steps I'd already tried, until i felt like screaming.
At one point one of them effectively accused me of lying about having received the unlock code! So i sent a screenshot of the email that advised it.
Last night i was told that the problem had been escalated to the NUC team. It 'only' took three days get around to that!
I'm not impressed, and I'll be moving my family to another phone service provider as soon as I can.
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