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2: Seeker

How many times can one help desk tell so many lies. I thought the law now said you can move to any provider but apparently not if you want to keep your own phone and leave vodafone. over 2 year contract i have spent over 10 hours on the phone to them and now I have left but 3 weeks on i am using an old old phone because they keep sending me the same NUC number that isn't working HELP

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17: Community Champion

Only customer service on 191 , Live Chat or the Nuc Department can help @cordwainers 

Customer support can give you their email address.

That or you would need to reach out to Vodafone on Twitter or Facebook.

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.


But it's the same Social Media Teams here that help and assist via Facebook and Twitter.


Things have changed as they have decided that help and assistance with account based issues would be best supported that way.


I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter account and then can be forgotten if necessary. Just a thought.


Please remember to include the link to your forum post, along with your username.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.


Samsung Gear s3 Frontier Watch.

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