Welcome to Vodafone Community
After unsuccessfully trying an online phone unlock store, I ordered a Vodaphone PAYG sim so that I could get a free unlock code after being a customer for 30 days.
The code arrived and the unlock was unsuccessful.
The IMEI I provided Vodaphone was correct, and I entered the unlock code correctly.
I now have only 3 of the 5 attempts left to unlock my phone, which is a Sony Xperia XZ Premium.
The email I received with my code said
"If you follow the instructions and your new SIM doesn’t work, don’t worry – just get in touch with us through the Vodaphone Community."
Just wondering where I go from here, as I'm getting a bit concerened about only having 3 attempts at unlocking left.
I agree be wary because if you run out of attempts and hardlock the phone it will then need to be sent away to be reset do you can try again.
I assume the alternative network sim card your using is activated i.e. connects to mobile data etc.
If you perform a forum search you may come across similar threads from people unlocking their Sony phones and found a solution.
I'd suggest to contact customer service on 191 or Live Chat to get assistance.
My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.
But it's the same Social Media Teams here that help and assist via Facebook and Twitter.
Things have changed as they have decided that help and assistance with account based issues would be best supported that way.
I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.
Please remember to include the link to your forum post, along with your username.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui / Pie.
Samsung Gear s3 Frontier Watch.
Thanks for the quick response.
Yes, the alternative sim is activated and working.
I'll have a good search of the forum and if that fails will contact via Facebook.