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I have received my NUC to unlock my PAYG Mobiwire Ayasha phone from the Vodafone network. Unfortunately this phone, which I purchased from Vodafone, is not listed on the unlocking instructions webpage. When I insert a non-Vodafone SIM it states SIM blocked but there is no box or prompt to enter the NUC.
Can anyone help?
Its important that the other sim card your using is activated.
i.e it connects to mobile data etc.
Some phones carry out the unlocking in their settings.
A Google search may yield answers if that's the case.
If not then customer service can escalate this to the Nuc department and also give you the Nuc department email address too.
Current Phone > Samsung Note 10+ 5G
Samsung One Ui 2.5 / Android 10.
Thanks but i have tried various active si cards and the same problem seems to persist. Please provide me with futher contact details to escalate.
I have received my NUC to unlock my PAYG Mobiwire Ayasha phone from the Vodafone network. Unfortunately this phone, which I purchased from Vodafone, is not listed on the unlocking instructions webpage. FetLife IMVU Canva When I insert a non-Vodafone SIM it states SIM blocked but there is no box or prompt to enter the NUC.
Can anyone help?
A Google inquiry may yield answers if that is the situation.
If not then client administration can raise this to the Nuc division and furthermore give you the Nuc office email address as well.
Did thisget resolved as I am having same problem? Got the unlock code from Vodafone, but no way to enter it on the phone. Just states SIM blocked. The phone was bought new, not stolen or reported lost or anything like that.
@wellfan I'm sorry to hear you've not yet had a response.
Please let us know your email reference number from when you followed the steps in the private message we sent you. It should look something like this [#12345678] and can be found in the subject line of the automated response we sent to you by email 😊
Once we have this, we'll be able to make sure someone is looking into this for you.
@wellfan When the private message is sent, it contains a link which you follow and then you'll be directed to an online contact form. You'd then input the code (also sent in the message) and it'd ask for you to fill out your details and submit the form once this has been done.
This would then send your details through to us and a member of our team would be in touch. I can't find your details in our inbox, which would make me think we've never received them. I've sent you a new private message, please try and complete this again and let us know if you have any issues. You'll know when we receive your details as an automated email will be sent to you containing your unique reference number.
One of our team can certainly take a look at getting your phone unlocked @User1406 - though if it wasn't bought directly from us, it shouldn't be locked to our network.
Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.