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18-08-2019 04:28 PM
May I assume your currently in the UK and using an alternative network sim card that is activated i.e. connects to mobile data etc on the other network.
Also some Samsung phones also need a mastercode also known as an unfreeze code as well as the Nuc.
Customer service on 191 or Live Chat can help you with this.
Vodafone Social Media on Twitter or Facebook should be able to help you too.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
19-08-2019 11:03 PM
Have tried customer services and live chat but still have no unlocked phone. was told to email
20-08-2019 05:24 AM
Ok @paula1806
May I ask have you specifically asked for the mastercode / unfreeze code which I mentioned in my first reply ?
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
20-08-2019 07:07 AM
Not specifically but will send message now asking for it specifically and hopefully that will come through asap.
20-08-2019 10:04 AM
Its certainly worth asking @paula1806
Please let us know how you get on.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.