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Unlocking

Unlock code not working

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2: Seeker

I asked for the unlock code for my Sony Xperia which I received today. 
However, I have tried the code 3 times and it just tells me it's unsuccessful!

I have triple checked both the code and the IMEI.

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3 REPLIES 3
17: Community Champion

Hi @deadpool67 

 

Please don't try too many times or you'll hardlock the phone and then it would need to be sent off by Vodafone to have the counter reset.

 

See 》 Unlocking/Unlock-Sony-Xperia. 

 

May I ask.......

 

Are you currently in the UK  ?

 

Are you using an alternative network sim card that is activated i.e connects to mobile data etc.

 

Some help in 》 NUC-not-unlocking-Sony-Xperia. 

 

Customer service on 191 or Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries should also be able to help and if necessary give you the email address for the Nuc department.

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Yes, I'm in the UK with a working sim from another network 😕

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17: Community Champion

Ok and do you have enough tries left on your phone ? See the link I added on how to check.

 

If so and the Nuc still isn't working then please do contact customer services.

 

Account access is no longer available via this forum.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options