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21-07-2019 10:12 AM
Hi all I have got my nuc code when I power off my phone then put my new SIM card in power it up again the box where you supposed to put the code in don’t come up any idea
21-07-2019 11:58 AM
Samsung s5
21-07-2019 12:00 PM
Is your new network sim card activated i.e. connects to mobile data etc @Squish
Also some Samsung phones also need a mastercode also known as an unfreeze code as well as the Nuc.
Customer service on 191 or Live Chat can help you with this or the Vodafone Social Media Teams via Facebook and Twitter.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
21-07-2019 12:02 PM
No not yet
21-07-2019 12:27 PM
My new sim is registered now still don’t work the box doesn’t come up to put my nuc code in
22-07-2019 05:18 AM
Hi @Squish
Now that your newly registered sim card has had time to fully register is the pop up box now coming up ?
If not then I'd suggest to take the phone into a Vodafone Highstreet Store for them to take a look.
Remember that you may need a mastercode / unfreeze code also which only customer services can help you with.
I wish you all the best with this situation.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
22-07-2019 06:26 AM
Thanks for your help