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Unlocking My iPhone XS Max

B3aver
2: Seeker
2: Seeker

Hi there whoever it concerns/ who can help i've been waiting over 10 working days now for my phone to be unlocked and i'm just asking to see what's happening and when is it going to go through as it's quite a poor service

3 REPLIES 3

garetc
12: Established
12: Established

Did you get an auto response from the unlocking form? 

You’re best off using Webchat or calling customer service to follow up. 

BandOfBrothers
17: Community Champion
17: Community Champion

@B3aver 

 

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.
So no actual Nuc is sent by Vodafone UK. 
The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too)

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you.

What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network.
To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 
From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.
When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Rampage
2: Seeker
2: Seeker

Let me know how you get on. 

my unlock was requested on 22/09 its been over 10 working days. Going round in curcles with the social media teams! Ive been told its been escalated, also been told back office team have it and will respond in 72 hours. But nothing.