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I have read several previous questions about unlocking not working, but none help in this case.
We are having to change from Vodafone as we do not have a decent signal where we now live and so I need to unlock my wife's Nokia 100.
Vodafone have given me an unlock code and I have gone through the #pw+ procedure with no sim card inserted. All I get afterwards is a NOT ALLOWED comment on screen.
I have tried it with an O2 sim (which works in my sim-free phone) inserted and it results in the same NOT ALLOWED comment.
I used the chat facility and the Vodafone contact said that I need a puk code from O2. Will this solve the problem and how do I use the puk code if I get it?
Hey @mungodaisy, I'm sorry to hear you're having trouble getting your phone unlocked. From what you've described, it sounds like you're using the right unlocking instructions - is it this one?
Pop back to me and let me know if you're still having trouble, I'll be happy to help you further.
Yes, that's what I have been using.
As I said, I have tried it without a sim card and also with an O2 simm card.
I have also tried with "+6" instead of "+1" at the end as I read that somewhere but no luck with this either.
Thanks for any further help.
Thanks for confirming that @mungodaisy. I think it might be best if we escalate this to our NUC team, to see if they can shed some light on what's happening.
Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.