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Unlocking

Unlocking a Nokia 100

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2: Seeker

I have read several  previous questions about unlocking not working, but none help in this case.

We are having to change from Vodafone as we do not have a decent signal where we now live and so I need to unlock my wife's Nokia 100.

Vodafone have given me an unlock code  and I have gone through the #pw+ procedure with no sim card inserted. All I get afterwards is a NOT ALLOWED comment on screen.

I have tried it with an O2 sim (which works in my sim-free phone) inserted and it results in the same NOT ALLOWED comment.

I used the chat facility and the Vodafone contact said that I need a puk code from O2. Will this solve the problem and how do I use the puk code if I get it?

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3 REPLIES 3
Moderator
Moderator

Hey @mungodaisy, I'm sorry to hear you're having trouble getting your phone unlocked. From what you've described, it sounds like you're using the right unlocking instructions - is it this one?

  1.  Switch ON your phone without SIM Card
  2. Type the following into the phone # P W + CODE + 1 # ( CODE being the unlocking code )
  3. The phone will show 'SIM Restriction Off' and will be unlocked

Pop back to me and let me know if you're still having trouble, I'll be happy to help you further. 

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2: Seeker

Yes, that's what I have been using.

As I said, I have tried it without a sim card and also with an O2 simm card.

I have also tried with "+6" instead of "+1" at the end as I read that somewhere but no luck with this either.

 

Thanks for any further help.

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Moderator
Moderator

Thanks for confirming that @mungodaisy. I think it might be best if we escalate this to our NUC team, to see if they can shed some light on what's happening. 

One of our team will be happy to access your account and take a closer look into this for you. Please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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