Unlocking my phone

[JessHurd14]

I have been sent an unlock code and put this into my phone with my new sim card. It is continuing to say unsuccessful. My phone is a samsung galaxy s7 edge.

[BandOfBrothers]

Is your new non Vodafone sim card activated i.e. connects to mobile data etc @JessHurd14 

Also some Samsung Galaxy phones also need a mastercode also known as an unfreeze code as well as the Nuc.

Customer support on 191 or Live Chat should be able to help.

Vodafone Social Media Teams can help via Vodafone Facebook or Vodafone Twitter.

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

Please remember to include the link to your forum post, along with your username.

[Hutt]

Who provides the mastercode? 

Webchat always too busy. 

Not a great experience!

[JessHurd14]

I went to the online chat and they were no help! I've emailed an address now which was given in the chat. A resolutions help line.

Waiting on a response!! 

[Hutt]

Perhaps an administrator can share the email to lisise with?! Save us all a bit of time and hassle

[Mark]

I'm sorry to hear you're struggling to unlock your phones @Hutt and @JessHurd14, this isn't the kind of experience we want any of our customers to have. We'll be able to get the master codes for you. As we'll need access to your accounts to do this, please reach out us privately on Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be happy to look into this for you 😊

[Hutt]

Thats great that you are wanting to help. However rather bizarre that a media company is sending us to another media company to facilitate! Vodaphone's email is compromised?

[TJ]

We're all part of the Social Media team here on the Vodafone Community and via our social channels @Hutt. When you get in touch, please also provide a link to this thread along with your username; this will save time and we’ll be able to help you quicker.