main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Unlocking

Unlocking samsung 8

2: Seeker

I am trying to unlock my old samsung 8 , i have received my nuk code, but when im inserting a virgin media sim, its asking for a puk code. Ive enterred the puk code too but still not working , can you help

View more options
2 REPLIES 2
Highlighted
17: Community Champion

We've seen posts quite frequently from people saying the phone is asking for a Puk @Kavbin 

It's the phone getting confused and isn't actually needed as it's got nothing to do with unlocking.

What I think you need from customer services is a MCK Mastercode also known as an unfreeze code as well as the Nuc.

Contact-us. 

Or contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries 

Ask specifically for the MCK.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

View more options
Highlighted
17: Community Champion

Hi @Kavbin 

 

Try this code before entering the NUC provided by Vodafone, no guarantee it will work but worth a try before contacting Vodafone through the social media channels:  #7465625*638*#. 

 

The 638 may suggest the model number and this should be found in your phone settings > about phone where you will be able to find the phone model number.

View more options