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Unlocking samsung 8

Kavbin
2: Seeker
2: Seeker

I am trying to unlock my old samsung 8 , i have received my nuk code, but when im inserting a virgin media sim, its asking for a puk code. Ive enterred the puk code too but still not working , can you help

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BandOfBrothers
17: Community Champion
17: Community Champion

We've seen posts quite frequently from people saying the phone is asking for a Puk @Kavbin 

It's the phone getting confused and isn't actually needed as it's got nothing to do with unlocking.

What I think you need from customer services is a MCK Mastercode also known as an unfreeze code as well as the Nuc.

Contact-us. 

Or contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries 

Ask specifically for the MCK.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.