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11-01-2020 07:47 PM
I am trying to unlock my old samsung 8 , i have received my nuk code, but when im inserting a virgin media sim, its asking for a puk code. Ive enterred the puk code too but still not working , can you help
11-01-2020 08:12 PM
We've seen posts quite frequently from people saying the phone is asking for a Puk @Kavbin
It's the phone getting confused and isn't actually needed as it's got nothing to do with unlocking.
What I think you need from customer services is a MCK Mastercode also known as an unfreeze code as well as the Nuc.
Or contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries
Ask specifically for the MCK.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.