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@Tennis Apologies in the delay in getting back to you - we'd love to take a look into this further
I've sent you a private message with more information on how to get in touch with our specialist team.
@tomlew I've checked the new email reference you've provided and I'm still unable to find your email - please ensure this is correct.
Once we have this, we'll be more than happy to chase this up.
This is not ok, because anyone who meets the conditions according to your rules should have the simlock removed and many of us have a problem with it. Why Vodafone is doing with this big problem ??
Hi, I have went through this system in trying to unlock my phone, unfortunately I have accidentally put in a wrong email address and now will not let me get another code until the code they had sent to the false email address has been used. The phone I am trying to unlock is a IPhone 5C and am in urgent need of getting this done quickly because of urgent information that may need to be text or called to me. Can you help me please in trying to change this email address that the unlock code has been sent to.
I have had the same issue since 28th Sept. Its now 26th Oct. online chat told me nuc support could not get unlock code and to use this forum ##~## good will that do?
who can help here I ask.
I am in a similar situation regarding how long it takes to get a unlock code
i cannot even seem to get one at all
my problem is they say they don't recognize my imei number
even though I had a 2 year contract with them
I wish they forgot to send me my bill some months but no they have that part well looked after ..but the after care is not good
the aim on here is to get a worker from vodaphone to finally sort out what should be a easy fix but sadly you have to come on here and go through more hurdles and hope they can finally get you your unlock cod
I'm really looking forward to getting my iphone6+ unlocked and given to my granddaughter...
Mine is as much use as a mud flap on a tortoise vodafone could do more like put you on to apple who could give a code if you were to take it in to them
@TomFegan When unlocking an iPhone, we only request the NUC for you, it's sent directly to you via iTunes. Please try resyncing your phone via a PC or laptop. Let us know how you get on.
@GarH So we can take a look into this for you, please follow the steps in the direct message I've sent.
@Tennis I can see we asked you to contact us via email. If you've contacted us using the link, please let us know the case ref (looks like [#11234567]) from the auto response you receieved.
I too have problem getting an unlocking code for my iPhone 6s.
I filled in the online NUC form. This did not appear to work - I received no response whatsoever even after a few days so I called Customer Services who simply told me to fill in the form again. They indicated that was all they could do. So I filled in the form again - double checking all the information. Exactly the same happened - I have waited over 10 days and NOTHING.
As far as I can see the whole process is hopelessly flawed. It is starting to feel like a Kafkaesque loop designed by Vodafone to prevent people using handsets on other networks.
We are also experiencing problems the same as other people in this forum. I have a iPhone 4 which I am trying to unlock for my father however it is stating that the IMEI number is incorrect, albeit it is the correct number.
I sent a email last week with the case ref number also my contract account number and any other details about my account with vodaphone .....
no reply or confirmation that my email was received...
Now I see you are asking for the case reference ...I sent it to you over a week ago
I have tried sending it again via private message but I cannot for some reason
EFT195 is the reference code you sent me
I am starting to have my doubts about this forum as this problem I have should have been sorted out by now .....it's not good enough
can someone on vodaphone team have the decency to at least confirm that my email has even been received.....
@Tennis Did you send your email containing your case reference number and account details to our queue, via the link provided? We only have access to emails, that have been sent directly to our queue.
I’ve checked our emails and I’m unable to see one from the address registered to your Community account – did you use an alternative email address?
When we sent you the link to our ETF 195 queue, you should’ve received an automatic reply with a reference number once your email was sent. Have you had this?
In September 2014 I bought an iPhone 6 on a Vodafone Small Business Pay Monthly contract (2 year lock in). In February this year (2017) I closed my business down and arranged with Vodafone to transfer the ownership of the contract to myself as a personal customer, and have kept this running on a SIM-only contract since then.
I've just bought a new iPhone and want to unlock my old iPhone 6. I have never had the phone repaired/replaced by Apple or anyone else, it's still the original handset.
I submitted the online form giving my personal details (there is no field on the form for business name), but got a response back from Vodafone saying that the IMEI doesn't match the one on my account.
Next I phoned up Vodafone on 191. The advisor explained that they would sort it out, no problem, just provide the details again - I did and at first she got very confused as she couldn't find the IMEI on the system, then said no problem, she would submit the request and I would just need to confirm it by email. But same result - email back saying the IMEI doesn't match the one on my account.
So next I tried online chat - of course he could help sort it out, he can give me a link to fill in a form - it's just the same form - so I explain no that didn't work the last two times. So eventually he gave me the email address of NUC Resolutions.
So I sent an email to NUC Resolutions two days ago, forwarding the email response I got about not matching my account. I got an auto-reply, and then nothing since.
Please can someone from Vodafone look into this? My NUC request number is #17358673.
I'm having a problem with the online form. Every time I click submit and it attempts to access //localhost:8000/forms-verify-email/n_u_cs the localhost connection fails and I am unable to continue the process. I assume this means that the form is attempting to trigger a verification email and failing. I have tried this on multiple browsers, devices and networks and always receive the same result. I have attempted to speak to an actual person on Vodafone 191 but the automated service refuses to connect me to an adviser and instead directs me back to the online form.
I am beginning to get frustrated and any help would be greatly appreciated.