Unlocking your phone (NUC)

[Kaybay]

Hi there. I have received the code but when I enter it into the phone, keep getting a ' network unlock request unsuccessful' message. I'm being asked for 'SIM network PIN blocked. Enter SIM network PUK'. 

Any ideas??

[Kaybay]

Apple. Forgot to say I'm using a Samsung S7. The SIM card is for Vodafone in Ireland and I'm in Ireland at the moment. Thanks!

[Adam]

Hi @Kaybay, it sounds like you've typed in the wrong NUC to many times which has caused it to lock. We would need to request this from our NUC team. Are you a Vodafone UK customer? If so, please contact us over our other Social Media pages:

Facebook - Vodafone UK

Twitter - @VodafoneUK

[Chirsdubleu]

Hi 

I am trying to install a new sim in an LG G5 I requested a NUC and received it but when I go to service provider lock it tells me the phone is not personalised. The new giff gaff sim has not recognised. When put in and no option to enter an nuc appears. 

Its my mums old phone after an upgrade I want to take abroad with me.

is there a solution to this?

thanks 

[BandOfBrothers]

@Chirsdubleu 

I see the GiffGaff Sim card is new.

Is it activated ? 

I.e. connects to mobile data etc.

Can you try another network sim card that's activated and not one that is a MVNO.

[Chirsdubleu]

Hi the sim is activated. I have fixed the problem.

If you put LG g5 in to the Vodafone how to type your nuc webpage it tells you to go to service provider lock. That was incorrect for me,  I typed the NUC in to the Network Lock option then it has unlocked the phone.  Hope this can help anyone else in the future. 

Thanks for your help

cheers 

[anishrohit]

My unlock code has not worked simply said the network unlock request unsuccessful. Ive tried a few times double checking i used the correct code and have checked the imei number is correct so cant understand why the unlock code is not working 

[marco84gb]

Over a month now since I requested an NUC - for a phone that had already been unlocked but got re-locked during repair. Over two weeks since I raised a formal complaint, and still not sorted. I've spoken to the service centre many times, gone to stores, done online chats - every single time they promise to get it done quickly and every single time nothing happens. Getting seriously frustrated now. Please put me in direct touch with the NUC team.

[Tepe21]

Marko welcome to the Club mate. I have the same issue with you. Used to have an unlocked phone and then i sent it for repair and now 3 months later with the new phone still waiting for the code.. Every day im on the chat and they promise to me that it will be sorted in 24-48 hours. But guess what... Nothing happens yet 

[Gemma]

@anishrohit  @marco84gb - I’m sorry the code isn’t working and you’ve tried to get this resolved a few times.

We’ll need to take your details securely. Please contact us via Facebook Private Message for Vodafone UK, alternatively on Twitter Direct Message using @VodafoneUK.

When you do this, please include the link to this thread and your username.

@Tepe21 – It’s not good to hear it’s still ongoing. I understand from your other posts, you’re already in touch with us on Twitter or Facebook.

[Jwiles77]

So I finally have a phone that works. I received the master unlock code today.  It's taken nearly 2 months to get which is terrible customer service. But if you have similar problems just keep at Vodafone and speak to the complaints team as they seem like the only people who can get things moving. 

[hendrixhughes]

Hello I have recieved my unlock code but it does not work.  I followed the instructions exactly as stated and in fact it then required me to have to get a code from the other SIM provider.  It seems there is no way to speak to an actual person to get this resolved - I even went in store.  Please help I am supposed to be going on holiday with this handset and I need to use a differtn SIM abroad.

Thanks

[ashley23199]

Hi i requested my NUC code but when entered it didnt work, got ' network unlock request unsuccessful' message. it says  'SIM network PIN blocked. Enter SIM network PUK'. Recently switch from Vodafone to another supplier. 

Using a samsung galaxy s6

[Jwiles77]

I had the same issue with an s6 edge. Took nearly two months for Vodafone to provide the master unlock code as the NUC didn't work. That's what you need to ask for but be persistent! 

[Tepe21]

@Jwiles77 What is the Master unlock code? Because ive been waiting my code for over 3 months now. 

[Jwiles77]

It’s another code they get from the manufacturer, also known as an unfreeze code. You enter this code followed by the NUC then it should work. 

[Tepe21]

I have already a code but my problem is that its not working. It is an alphabetic code and that is not possible to work. The code must be numeric only. And i have the code over a month now. I keep asking for numeric code and they sent me the same code all the time..i hate so much Vodafone for real 

[Jwiles77]

I found the complaints team were the most useful to speak to, it’s worthgiving them a call. This forum, twitter and online chat is useless.  The complaints team refunded my monthly bill as well due to the inconvenience.

[Tepe21]

I did it as well but still the same. They told me that there is nothing to do. Im so ##~## with them 

[Gemma]

@hendrixhughes @ashley23199 @Tepe21 - My team can help any of you to get the code you need.  We don't want you to be having this experience!

We'll need to take your details securely first. Please get in touch with us through Facebook Private Message at Vodafone UK, or via Twitter Direct Message using the handle @VodafoneUK.

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