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Unlocking your phone (NUC)

2: Seeker

Hi, I have been given an iPhone 7 Plus that is now out of contract and wish to use it on a different network.  A confirmation of the unlock request was received on 2nd July 2019, but the phone will still only work on Vodafone network.  The phone has been fully reset, so why is this?  I have copied the email in below, but have 'starred' some elements.  Contact me directly if you require them.  The phone's IMEI matches the one that was included in the email.


From: <dono******>
Date: 2 July 2019 at 08:56:25 BST
To: <pure_********>
Subject: Complete your iphone unlocking now
Reply-To: <nore***>



Hello Lorraine Ste******,

Thanks for getting in touch about unlocking your Apple device. You’re almost done – there are just a few things you need to do to complete the process.
What you need to do next
Simply insert a non-Vodafone SIM into your device with IMEI serial number ***************, then turn it on and follow the on-screen instructions to set up iCloud and iMessage/Face Time.
Once you’re done, you’ll be able to use your device on another network. If you need more help, please try following the instructions on the Apple website 

No joy?
If you follow the instructions and your new SIM doesn’t work, don’t worry – just get in touch with us through the Vodafone Community.
Need help with anything else?
If you’d like to move your number or unlock your SIM, you can get started here. Or if you’re looking to upgrade, check your eligibility now to find out when you can get your hands on a new phone. Got something to return? Find everything you need to know on our website.

We've sent this email to you automatically, so unfortunately you can't reply to it directly. We're always here to talk things through though, just use the details below.


Need to get in touch?

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@Andy_is_puzzled If you've received this email it should now be unlocked for you - are you currently in the UK? When connected to a UK network this should complete the process without any issues.

If so and you're still having issues, please send a message to our team on Facebook or Twitter with your details, your Community username and a link to your post. This means you won't need to repeat yourself and we can look into your Network Unlock Code (NUC) request.

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