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Unlocking

Unlocking your phone (NUC)

Moderator
Moderator

@Hutt Thanks for sending us a message on Facebook, I'm really sorry you haven't received a response yet! Our social channels are busier than usual at the moment and we're working hard to respond to all of our customers, as quickly as possible - thank you for your patience! 

@MiguelT It's disappointing to hear you're unable to use the NUC you've been provided, due to needing a PUK. So we're able to help you with this, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

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3: Seeker

Loz, thank you, someone from customer service has at last been in touch. and they are looking into it. 

Unfortunately its 10 days too late! In a digital era from a media company! A red flag perhaps that something isnt working! 

 

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3: Seeker

Hi, I have received my NUC code, have checked the imei with the email and its correct however the NUC is saying unsuccessful. I'm trying to unlock an Xperia Xperia L1 (G3311) to work on O2. I have used 2 attempts. Is it safe to try it again? 

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Moderator
Moderator

@Hutt You're welcome, I'm glad someone's been in touch with you from our Customer Service team - if after they've investigated into the issue you're experiencing you still need any further help, don't hesitate to pop another message over to us. 

@EmmaLH It's disappointing to hear the NUC you've received hasn't worked, I appreciate how frustrating this must be. So a member of our team can get this looked into, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

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13: Advanced Member

Hi,

 

I have been trying to unlock my phone with IMEI number: 35905 70622 44436 but with no joy using the NUC code that has been sent to me.

 

Any chance this can be looked into please?

 

Regards,

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3: Seeker

I would recommend contacting Vodafone on Facebook, I've had the same issue. They've looked at my imei and said everything is correct, they also advised to pop into a store and have one of the staff put the code in. Good luck, hope you get it sorted. 

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13: Advanced Member

Thanks @EmmaLH will revert to that process then.

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2: Seeker

Received a nuc this morning to unlock my old Samsung and it failed...definitely entered correctly but unsuccessful. Now asking for a puc and a nuc?

Please help 

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17: Community Champion

@natcarr80 

 

With some Samsung Phones a person needs a mastercode also known as an unfreeze code as well as the Nuc.

 

A PUK has nothing to do with unlocking a phone. It's only needed if a person turns on their sim pin security feature and then keys in the wrong 4 digit pin wrongly too many times.

 

So the phone asking for this is in my opinion a red herring.

 

Customer Support  can supply this.

 

And or the Vodafone Social Media Teams via the official channels Facebook or Twitter

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Hi,

Received my unlock code from Vodafone and followed instructions which says to remove the sim and enter #7465625*2877#. When i do this it says 'not registered on network'. Reboot phone and enter next code with NUC and get same message. Can't get phone unlocked!

Regards

Alan

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Moderator

@alangrant1 I think this may be due to no SIM being in the phone when you're going through the unlocking process, by the sounds of this. Please can you try inserting a Non-Vodafone SIM into the device and then go through the unlocking process by entering the code provided? 

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2: Seeker

I am happy to report that after 16 days of trying hard and persistently on Twitter and via email with approx 57 items from Vodafone in my inbox over the period on this matter and a similar amount from me to them, I eventually got the 2 x unlocking codes for my phone from Vodafone.

I welcome your kind explanation

a) why does Vodafone tell us to set up an account on this forum when we want an unlock code since you say things have changed, you can't help, and we have to go elsewhere? Why not just tell us to go to the right place?

b) Why not set the computer to provide the unlock codes for each IMEI, why so many hours/days of effort from all sides?

c) how we stop receiving further notifications in the inbox about suffering of other customers trying to leave Vodafone?

Message to fellow Vodafone survivors, politeness and massive persistence and resilience are the only way, don't let Vodafone think they can grind you down by endlessly asking the same things and referring you to dead ends, just bounce back and try again - ultimately victory is certain.

Thankyou and best wishes 

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13: Advanced Member

16 days! I have another 5 or so to wait then!

 

It's annoying that you do get jostled around each social media avenue when you would think one would suffice. 

 

Still awaiting my response from NUC resolutions team, funnily enough the only way to talk to them is via email with no feedback on current status etc. Pretty miserable if you ask me and makes you wonder why networks bother locking phones to their network if they then seem unable to unlock them later. 

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2: Seeker

By the way, make sure you deal with all your account queries before you leave - I was asking for a credit for the 16 days when i was paying 2 accounts while they tried to find an unlock code. After you leave, Vodafone closes your account and you can't log in to check last bills, etc (I forgot to download them). This effectively cuts access to Support as its now almost impossible to clear security to discuss with them, due to changes Vodafone made on the computer when the PAC went through and they closed the account. 

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Moderator

@TOMMINNEY1960 I'm happy to hear you've now managed to get your phone unlocked and I'm sorry that it's taken us this long to resolve the matter. In regards to your questions raised, I can only advise that this is the current Vodafone policy around NUC requests. As for the notifications you're getting from this post, we can't stop you from receiving these whilst your post is still active. You would need to remove your posts that are being replied to in order to stop receiving notifications. Naturally the older the post becomes, the less amount of replies will be posted in the thread, if you'd like to keep this post still active.

@b0yce Have you managed to receive any update from our NUC resolutions team yet? If so, have you been able to unlock the phone now?

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13: Advanced Member

Sorry @Josh still no response at all. I am wondering if I should get the NUC for my current phone as that is likely to be trouble free at this point in time!

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1: Seeker

I am trying to unlock a Nokia 207.1 Microsoft model and entering the NUC provided by vodafone however this is not working, I have entered it 3 times and have been very careful and double checked and I am entering everything correctly but receive an ERROR message. Please assist

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Moderator

@b0yce I'm really sorry to hear you still haven't had a response regarding your NUC. I'd like us to get this chased up for you with the team. So we can do this, please get in touch with us via our Social Media channels. You can speak to us via Facebook Messenger at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Please remember to include the link to this thread, along with your username. We'll then be able to work on getting your NUC for you, rather than you have to continue contacting them 😊

@z4hid Could you please also get in touch with us via our Social Media channels? We'll then be able to help you further with your NUC request. 

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1: Seeker

Hi

I dont subscribe or have any social media accounts.. isbthere not a simple way of sorting this out?

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13: Advanced Member

@Colleen

Thanks for the message, but that is of course an avenue that I have already explored. I have also received a response from the NUC team and guess what they think it is resolved by giving me the same NUC code that doesn't work! Of course due to the shoddy way of communicating with this "specialist" team, it is only via email so I will have to wait another 10+ days! 

 

Why oh why do Vodafone after 10 years or so still have umpteen disconnected units of support which means that I cannot get ant kind of resolution by just talking to 191.

 

So far I have tried:

A) this forum (used to work really well)

B) Vodafone Facebook messenger

C) NUC email

D) Vodafone in-store 

E) 191

 

And of course none have come up with a resolution. So if you can somehow connect all of the trails I have tried and raise this as an issue I would be much obliged. 

 

I have since got the NUC code for my current phone and unlocked it, in case I get tired of being a customer for another year after nearly 20.

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