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Unlocking

NadineT
2: Seeker
2: Seeker

I have been trying to get my phone unlocked for almost 2 weeks now! The NUC does not work and I have heard nothing from the nuc resolutions team other than an automated email telling me they will resend the code in 2 days - which they haven't. I am very disappointed with the customer service.

2 REPLIES 2

NadineT
2: Seeker
2: Seeker

I have been trying to get my phone unlocked for almost 2 weeks now! The NUC does not work and I have heard nothing from the nuc resolutions team other than an automated email telling me they will resend the code in 2 days - which they haven't. I am very disappointed with the customer service.

BandOfBrothers
17: Community Champion
17: Community Champion

@NadineT

 

If your using a Samsung phone.....

 

 What you need to do is ask Vodafone customer services on 191 or Live Chat for an unfreeze code aka a mastercode which is needed as well as the Nuc.

 

The Vodafone Social Media Teams via Facebook  and Twitter  can help too. Please link back to your thread and username in order to hasten up the help they can give. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.